Refund policy

If you would like to receive a refund rather than an exchange, please email us about your inquiry at contact@everlumecandles.com. In order to make an exchange, the following must be completed. Once your return has been received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Shipping costs for refunds must be covered by the customer. If the item isn't received in its original state that it was sent to you in, your refund is subject to rejection. If your refund has been approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within 5 business days.

• The product is un-damaged and un-used.
• Contact us within 7 days of delivery.
• Ship the item back to us within 10 days of delivery.

 

Exchanges

Anxious to smell more smells? In order to make an exchange, the following must be completed.

• The product tags are in-tact.
• The product is un-damaged.
• Contact us within 7 days of delivery.
• Ship the item back to us within 20 days of delivery.